Terms of Service

General Info:

Any customer who uses our services or purchases merchandise from us will automatically be subject to all PHONE REPAIR DOCTORS LLC policies. As a customer, you are responsible for reading our entire service policy before using any of our services. We are not responsible for reading out the company policy to every single customer and to do so will reduce the efficiency of the service delivery

Quotes given online or over the phone are rough estimates; our technician will determine the accurate cost of repair once the device is present and we diagnose it.

Customers must not leave any additional accessories or parts while the device is being repaired. We are not responsible for any loss of items; including phone cases, sim cards, or memory cards. As a customer, it is a good idea to only present us with the device and not include any extras or any attachments. Do your due diligence in conserving your belongings and your device attachments.
Customers have up to 15 days to collect their device(s) starting from the day it was dropped. If a customer fails to collect their device within the grace period, PHONE REPAIR DOCTORS LLC will recycle the device.

Diagnostics may take 5 minutes or a few business days (For motherboard issue devices) depending on any specific situation.
The Diagnostics fee is Non-Refundable $30.
If we travel to you and after a diagnosis, the technician recognizes the device as not repairable, then the minimum diagnostic fee + traveling fee will apply.
By dropping off your device for repair or diagnosis, you are giving consent and are acknowledging that PHONE REPAIR DOCTORS LLC will attempt the necessary steps to diagnose or repair your device including the process of opening the electronic device and therefore that device will lose its original seal between the frame and the screen.
Every repair can carry a risk of losing the life of the device depending on the conditions of the phone at the time of the repair.
When a repair is requested for a specific problem, it may require additional necessary repairs to complete the repair, which may result in additional charges. We will try to honor the quote given; however, the price may fluctuate depending on the repairs needed. We will also try to inform the customer of any changes before conducting the repair.

Motherboard repairs, Computer repairs, and game console repairs can take up to 1-8 business days, not including the time spent waiting on the part ordered online.
Glass-only repairs can take 4 hours or 1-2 business days, not including weekends. We do not do Glass repairs, such as iPhone back glass repairs or Android glass-only repairs, on the weekends except Saturdays until 2 PM
All repairs carry a risk of loss of all the data and information of the phone. The customer is responsible for backing up their data before any repair is done. PHONE REPAIR DOCTORS LLC is not responsible for any loss of data from the customer’s device(s) We are focused on repairing the hardware and not the software.